All Locations
London

About The Role

FDM is a global business and technology consultancy seeking a Senior Project Manager (CRM D365) to work for our client within the financial services sector. This is initially a 6-month contract with very good prospects to extend and will be a hybrid role that will be based in the UK (London preferred).

Our client is seeking an experienced Senior Project Manager to lead the delivery of CRM (Dynamics 365) and CCaaS initiatives across multiple regions. You will take ownership of end-to-end delivery, ensuring alignment between business needs and technical solutions, while managing stakeholders, partners, and delivery teams to drive successful outcomes.

Responsibilities: 
 
  • Own end-to-end delivery of Dynamics 365 CRM and CCaaS initiatives from initiation through to go-live and post-implementation support
  • Manage scope, schedule, budget, risks, and dependencies to ensure successful programme delivery
  • Act as the primary point of contact across business stakeholders, vendors, Microsoft partners, and technical teams
  • Lead and coordinate cross-functional delivery teams including developers, testers, and functional consultants
  • Proactively manage risks, issues, and dependencies, providing clear reporting and driving continuous improvement

About You

  • Proven experience as a Senior Project Manager delivering Dynamics 365 CRM and CCaaS solutions within regulated or financial services environments
  • Strong understanding of contact centre technologies and omnichannel customer journeys
  • Experience delivering complex change programmes across shared enterprise platforms
  • Excellent stakeholder management and communication skills within matrix organisations
  • Strong delivery leadership with the ability to manage competing priorities and ambiguity
  • Minimum 8+ years’ experience in product management, CRM delivery, or large-scale transformation programmes

About Us

FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK ‘Best Employer’. 

Diversity and Inclusion

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.

Why join us

  • Career coaching, mentoring and access to upskilling throughout your entire FDM career
  • Assignments with global companies and opportunities to work abroad
  • Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
  • Annual leave and work-place pension

Apply

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