About The Role

FDM is a global business and technology consultancy seeking a Service Designer to work for our client within the Public Sector. This is initially a 3 month contract with the potential to extend and will be a hybrid role that will be based in London.

Our client is seeking a Service Designer to Shape and design future-state service concepts and journeys that meet user needs and Discovery principles, challenging legacy workflows rather than replicating them, and ensuring service design evidence feeds directly into requirements and options.

Responsibilities:

Support development and agreement of the user research plan methodology and participation approach
Facilitate workshops to capture current workarounds, unmet needs and desired outcomes
Map current-state and future-state service journeys and processes, redesigning workflows where appropriate rather than replicating legacy screens
Design future-state service concepts aligned to user needs and the user-centred, modular Discovery principles
Contribute to the change impact and training needs assessment
Present service design outputs at playback and show-and-tell sessions
Input into options appraisal and the indicative roadmap from a service design perspective

Contributes to deliverables across

Project initiation & scope definition, Discovery & research plans, stakeholder/user mapping, current-state assessment, requirements elicitation, future-state definition, options assessment & recommendations, future delivery roadmap, business case inputs pack & handover.

About You

Proven experience as a Service Designer on Discovery-stage engagements, ideally using a government or service-standard approach
Skilled in service blueprinting, journey mapping and workshop facilitation
Experience designing future-state services that move away from legacy or screen-for-screen thinking
Strong communication skills, able to present design concepts clearly to non-design stakeholders

Desirable experience/skills

Experience in UK public sector or regulated organisations
Familiarity with GDS Service Standard and Discovery methodology
Experience working alongside user researchers and business analysts in a blended team

About Us

FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK ‘Best Employer’.

Diversity and Inclusion

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.

Why join us

Career coaching, mentoring and access to upskilling throughout your entire FDM career
Assignments with global companies and opportunities to work abroad
Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
Annual leave and work-place pension

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