User Researcher- London

Our client is seeking a User Researcher to plan and deliver user research across relevant business areas to build a validated understanding of user needs, pain points, workarounds and strategic requirements, working as part of a two-person research team dividing coverage across user groups and workstreams as agreed with the Discovery Lead.

Responsibilities:

• Develop and help agree the overarching user research plan, including methodology, participation approach and consent arrangements
• Identify and engage users, stakeholders and policy teams across assigned business areas
• Conduct research activities (interviews, workshops, desk research) to capture user needs, pain points, desired outcomes and current workarounds
• Combine new research with review of existing user research to identify gaps and areas requiring validation
• Capture long-term policy and strategic requirements from teams, independent of current system constraints
• Synthesise findings into clear insights and contribute to playback sessions
• Support the change impact and training needs assessment
• Feed research evidence into requirements elicitation and future-state definition

• Project initiation & scope definition, Discovery & research plans, stakeholder/user mapping, current-state assessment, requirements elicitation, future-state definition, options assessment & recommendations, business case inputs pack & handover.