About The Role

FDM is a global business and technology consultancy seeking a Service Manager to support the Environment Agency's Project and Programme Delivery (PPD) East Hub Flood and Coastal Risk Management (FCRM) Programme. This is initially a 12-month contract with the potential to extend for a further 12 months and will be remote but require travel to areas such as Norfolk and Kent as required (expenses paid).

As a Service Manager, you will play a critical role in supporting the successful delivery of a nationally significant programme of flood and coastal risk management projects. You will be responsible for undertaking the full range of NEC4 Service Manager duties, ensuring effective contract governance, commercial management, programme oversight, and stakeholder engagement across multiple projects and contracts. Working closely with Environment Agency Project Managers, delivery teams, and suppliers, you will help maintain contractual compliance, manage performance, mitigate risks, and support the achievement of programme objectives through strong governance, coordination, and operational oversight.

The successful candidate will work as the primary consultant supporting the programme, with the potential for additional resources to join the engagement as requirements evolve.

Key Responsibilities:

Undertake all NEC4 Service Manager duties across multiple contracts and projects within the FCRM programme
Administer contracts in accordance with NEC4 Professional Services Contract (PSC) requirements
Manage contract administration activities through FastDraft and associated governance processes
Support cost forecasting activities and ensure accurate financial reporting
Coordinate cost transfers to the appropriate project and programme cost codes
Monitor contract performance and ensure compliance with contractual obligations and timescales
Manage programme information, communications, and reporting requirements
Provide commercial support and advice to project teams and stakeholders
Ensure contractual response periods are achieved and documented appropriately
Work collaboratively with Environment Agency Project Managers to maintain effective contract governance
Support risk, issue, and change management processes across multiple projects
Build and maintain strong working relationships with internal and external stakeholders
Contribute to the successful delivery of flood and coastal risk management projects across the programme

About You

Must Have:

Proven experience performing Service Manager, Contract Manager, Project Manager, or Programme Management roles within infrastructure, environmental, engineering, or public sector programmes
Strong experience administering and managing contracts under the NEC4 framework, particularly NEC4 PSC contracts
Solid understanding of NEC contractual processes, governance, and service management responsibilities
Experience supporting cost forecasting, financial management, and commercial reporting activities
Experience managing multiple projects or contracts simultaneously
Strong stakeholder engagement and relationship management skills
Excellent programme coordination and delivery management experience
Strong organisational, analytical, and problem-solving skills
Ability to manage competing priorities within a complex programme environment
Excellent written and verbal communication skills

Nice to have:

Experience working with the Environment Agency or similar public sector organisations
Knowledge of Environment Agency ways of working and governance processes
Experience within Flood and Coastal Risk Management (FCRM) programmes
Familiarity with FastDraft or similar contract administration systems
Background in infrastructure, water, environmental, or civil engineering projects
Professional qualifications in Project Management, Programme Management, Contract Management, or Commercial Management
Membership of a relevant professional body such as APM, ICE, or RICS

About Us

FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK ‘Best Employer’.

Diversity and Inclusion

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.

Why join us

Career coaching, mentoring and access to upskilling throughout your entire FDM career
Assignments with global companies and opportunities to work abroad
Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
Annual leave and work-place pension

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