KYC Case Manager (Bilingual: English + Spanish OR English + Portuguese)

Location: Jacksonville, FL (Onsite)
Employment Type: Contract

Position Overview

FDM is seeking a KYC Case Manager to support a leading financial services organization in Jacksonville, FL. The ideal candidate will have experience performing Know Your Customer (KYC) reviews, customer due diligence, and regulatory compliance activities within a financial services environment.

This position requires strong analytical skills, attention to detail, and the ability to communicate effectively with stakeholders while managing multiple cases in a fast-paced environment.

Candidates must be fluent in English and either Spanish or Portuguese. Fluency in both languages is not required.

Responsibilities

• Conduct KYC reviews and customer due diligence (CDD) activities in accordance with internal policies and regulatory requirements.
• Analyze customer documentation to identify and assess potential risks.
• Review and validate customer information, beneficial ownership details, and supporting documentation.
• Perform risk assessments and escalate potential AML, sanctions, or compliance concerns as appropriate.
• Ensure KYC files are complete, accurate, and maintained in accordance with regulatory standards.
• Partner with internal stakeholders to obtain required documentation and resolve outstanding issues.
• Track and manage cases to ensure completion within established deadlines and service-level agreements.
• Support ongoing remediation, periodic reviews, and regulatory-driven initiatives.
• Maintain a strong understanding of KYC, AML, and related compliance requirements.
• Communicate effectively with stakeholders in English and either Spanish or Portuguese.

Required Qualifications

• 3-5 years of KYC, AML, Compliance, Financial Crimes, or related experience within financial services.
• Fluency in English and Spanish OR English and Portuguese.
• Experience conducting customer due diligence, enhanced due diligence, and KYC reviews.
• Strong knowledge of KYC, AML, and regulatory compliance requirements.
• Experience reviewing and validating corporate and/or individual customer documentation.
• Strong analytical, investigative, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and work independently in a fast-paced environment.

Preferred Qualifications

• Experience within a large banking or financial institution.
• Knowledge of global KYC and AML regulations.
• Familiarity with client onboarding and periodic review processes.
• CAMS or other compliance-related certifications.
• Experience working with high-risk customer reviews and enhanced due diligence processes.

Language Requirement

Applicants must be fluent in English and either Spanish or Portuguese. Candidates are not required to speak both languages to be considered.