Service Transition Delivery Manager

FDM is a global business and technology consultancy seeking a Service Transition Delivery Manager to work for our client within the telecoms sector. This is initially a 12 month contract with very good prospects to extend and will be a hybrid role based in Leeds, Manchester, Preston, Birmingham or Bristol.

Our client is seeking a Service Transition Delivery Manager with a proven track record of delivering complex, multi‑vendor service transitions. You will lead the transition of services from an incumbent supplier to a new organisation, ensuring contractual obligations, knowledge transfer, and operational readiness are fully achieved.

Responsibilities:

•  Lead the full service transition from incumbent suppliers, ensuring contractual obligations, knowledge‑transfer activities, and exit requirements are met
• Build and manage detailed transition plans, roadmaps, RAID logs, and acceptance criteria across a multi‑vendor landscape.
• Coordinate suppliers, internal teams, and senior stakeholders to maintain alignment, resolve issues, and drive delivery progress.
• Run governance forums and reporting cycles, providing clear visibility of risks, dependencies, and commercial impacts.
• Validate documentation, service models, SLAs, and cutover plans to ensure operational readiness ahead of steady‑state handover.
• Negotiate timelines, access, and deliverables with suppliers while maintaining strong commercial awareness and protecting contractual positions.

• Proven experience as a Service Transition Manager / Delivery Manager leading service transitions between suppliers.
• Demonstrable experience delivering complex transition programmes with overlapping vendors.
• Strong supplier management capability, including contractual interpretation and enforcement.
• Experience developing and delivering transition roadmaps, cutover plans, and service acceptance criteria.
• Evidence of driving knowledge transfer, documentation completeness, and service readiness.

Key Strengths

• Excellent communication and senior stakeholder engagement skills.
• Strong facilitation and relationship‑building ability.
• Calm, structured leadership style during periods of uncertainty.
• Strong risk, issue, and dependency management discipline.
• Ability to challenge suppliers and maintain high standards of delivery.
• Commercially aware with strong negotiation and conflict‑resolution skills.

We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 3,500 Consultants. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index. 

Diversity and Inclusion  

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.

Why join us

• Career coaching, mentoring and access to upskilling throughout your entire FDM career
• Assignments with global companies and opportunities to work abroad
• Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
• Annual leave and work-place pension