About The Role

FDM is a global business and technology consultancy seeking a Service Designer to work for our client within the Insurance / Financial Services sector. This is a 2‑month contract with strong potential to extend and will operate on a hybrid basis from London.

This role will support a major enterprise‑wide transformation programme, ensuring user‑centred design across the newly developed change framework.

Responsibilities:

Map and understand current end‑to‑end user journeys across the change process.
Identify user pain points, needs, and experience gaps.
Co‑design future‑state service journeys, blueprints, and adoption materials.
Facilitate workshops with SMEs and stakeholders to refine service interactions.
Ensure processes, artefacts, and touchpoints are intuitive and user‑centred.

About You

7+ years’ experience in Service Design, ideally within transformation or change programmes.
Skilled in journey mapping, service blueprinting, personas, and experience mapping.
Confident facilitator with experience collaborating across multidisciplinary teams.
Strong understanding of user‑centred design principles.
Ability to simplify complexity and create clear visual artefacts.

About Us

We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We are globally established with centres across Europe, North America and Asia-Pacific and a workforce of over 3,500 Consultants. FDM is listed on the FTSE4Good Index.

Diversity and Inclusion:

FDM Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other protected characteristic.

Why Join Us:

Career coaching, mentoring and access to continuous upskilling
Assignments with global brands and opportunities abroad
Ability to reskill/upskill and develop a non-linear career path
Annual leave and workplace pension

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