Atlassian/JIRA Product Manager- London

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Atlassian/JIRA Product Manager- London

About The Role

FDM is a global business and technology consultancy seeking a Atlassian/Jira Product Owner to work for our client within the Banking sector. This is initially a 6 month contract with the potential to extend and will be a Hybrid role that will be based in London.

As a Atlassian product expert you will be working closely with the team and working on the development and migration processes. The core responsibility is Jira config, development, adhering to milestones with knowledge of Atlassian products i.e. Jira and Confluence to migrate from Wealth version of Jira to the Group version of Jira. Along with this the product expert will also be responsible for Scopetool – ServiceNow – Jira integration

Responsibilities:

Planning and scoping data, users and configuration migration
Evaluate Jira development and migration requirement – data, configurations, users and workflows
Prepare pre-migration and execution plan
Support testing to prove migration outcomes
Execute migration and validate configuration
Support post migration activities, troubleshooting and documentation
Provide training support

Jira Platform Administration

Administer and maintain Jira Software and/or Jira Service Management
Configure and manage projects, workflows, issue types, screens, fields, schemes, and permissions
Ensure system stability, performance, and scalability
Manage user access, roles, and license usage

Process & Governance

Translate business requirements into standardised Jira configurations
Enforce best practices, governance, and naming conventions
Support Agile (Scrum/Kanban), ITSM, and DevOps workflows
Reduce customisation complexity while enabling flexibility

Automation & Optimisation

Design and maintain Jira automations to reduce manual effort
Identify opportunities for process improvement and efficiency
Support backlog hygiene, workflow optimisation, and SLA configuration (where applicable)

Reporting & Dashboards

Build and maintain dashboards, filters, and reports for operational and leadership insights
Support metrics such as velocity, throughput, SLAs, incident trends, and cycle time
Enable data-driven decision-making across teams

Integrations & Tooling

Manage integrations with tools such as Bespoke System (Scopetool), ServiceNow, Confluence, Bitbucket, CI/CD tools, monitoring/observability platforms, and Service Management systems
Support data flows for incident, change, and problem management
Understanding of API’s
Work closely with platform and tool owners to ensure seamless integration

Testing and Plugins

Support functional, integration and user acceptance (UAT) for Jira configurations, migrations, automations and integrations
Evaluate, configure, test and maintain Jira Marketplace plugins/add-ons
Ensure plugins align with governance standards, licensing, security and performance requirements

About You

Minimum 5 years of hands‑on experience with Jira, including configuration, administration, workflow design, and supporting large‑scale Jira environments.
Proven experience working within the Financial Services sector, with an understanding of regulatory environments, security controls, and complex enterprise operating models.
Demonstrated background as a Product Owner or Product Manager, with the ability to translate business requirements into technical solutions, manage backlogs, and drive product roadmaps.
Practical experience with ServiceNow, including supporting integrations, data flows, or aligning Jira workflows with ITSM processes.
Strong stakeholder‑management and communication skills, with the ability to work across technical teams, business users, and platform owners in a fast‑paced environment.

About Us

We are a business and technology consultancy and one of the UK's leading graduate employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 2,500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index.

Diversity and Inclusion

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.

Why join us:

Career coaching, mentoring and access to upskilling throughout your entire FDM career
Assignments with global companies and opportunities to work abroad
Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
Annual leave and work-place pension

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