All Locations
Ireland

About The Role

FDM is a global business and technology consultancy seeking a Test Manager – Customer Lifecycle Management (CLM) to work for our client within the Financial Services sector.

This is initially a 12‑month contract with the potential to extend and will be a hybrid role that will be based in Dublin.

Our client is seeking an experienced Test Manager to lead end‑to‑end testing strategy and delivery across a large‑scale Customer Lifecycle Management (CLM) technology programme. This role will focus on driving functional and non‑functional testing, automation adoption and governance across complex system integrations supporting regulatory and operational processes.

You will work closely with programme leadership, technology teams and third‑party vendors to ensure quality standards are embedded throughout the delivery lifecycle and that testing supports the successful implementation of a new CLM platform.

Responsibilities:
 
  • Define and implement the overall test strategy across the CLM programme
  • Lead end‑to‑end testing across Functional Testing, SIT, UAT, Regression and Performance Testing
  • Drive the transition from manual testing to automation‑led quality practices
  • Establish quality gates, governance standards and audit‑ready documentation
  • Coordinate testing across system integrations, data platforms and downstream systems
  • Partner with Engineering, DevOps and Business teams to embed quality throughout delivery
  • Manage internal and third‑party testing resources and vendor deliverables
  • Track progress against delivery milestones and manage risks, issues and dependencies
  • Develop regression test packs to support post‑deployment BAU operations
  • Provide status reporting, QA KPIs and dashboards to senior stakeholders

About You

Requirements:
 
  • Proven experience in QA / Test Management within large‑scale technology programmes
  • Strong knowledge of Customer Lifecycle Management (CLM) platforms such as Fenergo or other KYC / onboarding solutions
  • Experience supporting KYC / AML related processes
  • Experience leading integration testing across complex system landscapes
  • Familiarity with regulatory or audit‑driven environments (e.g. FCA, PRA, EBA, SOX, DORA)
  • Experience with test management and defect tracking tools such as JIRA or Xray
  • Experience working with enterprise tooling such as GitLab or Azure DevOps
  • Knowledge of test data management and data quality processes
  • Strong stakeholder management and communication skills
  • Minimum of 10+ years’ experience in software testing / QA leadership roles

About Us

We are a business and technology consultancy and one of the UK's leading graduate employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 2,500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index.

Diversity and Inclusion

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.

Why join us

  • Career coaching, mentoring and access to upskilling throughout your entire FDM career
  • Assignments with global companies and opportunities to work abroad
  • Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
  • Annual leave and work-place pension
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